Kia ora

Welcome to August 2024 edition of UBCO's Low Down. Please share this with your teams.

Dealer Hub - Live ticket tracker

As UBCO continues to enhance its online support for warranty and support claims, the UBCO Ticket Portal is now available in the Dealer Hub.

The UBCO Ticket Portal gives you access to your tickets lodged with UBCO. You can view ticket status and provide updates and communication directly on the ticket. This is found in the UBCO Dealer Hub, then follow the 'ticket portal' link.

Dash Kit upgrade now available 

Dealers and Service agents can now offer a Dash upgrade for customers who currently have Gen5 Work Bikes. 

There has been strong interest in this offer from those who have trouble connecting their bike, prefer not to carry their phone while riding, but still want to monitor their battery, speed, and other details.

This Dash Kit installation guide for your workshop teams can be found here.

Part number ACC-DK-0-001 and can be online B2B Portal

Pricing as per below for the kit itself plus labor of 30 minutes.

Annulus Gear Recall - Reminder 

UBCO would like to remind its dealer/service agent network and customers of the Annulus gear recall UBCO-S-00017 released in March 2022 about all 2020-21 Adventure and Work bikes.

There are still a number of bikes in circulation that have not informed UBCO if the recall has been carried out.

Dealers and service agents are reminded to familiarise themselves with the recall document below and check if the bikes they are servicing, which fall within this range, have had the recall completed.

This can be done by confirming if the bike's VIN falls within the range specified in the document and then using the Check Tool V2 to confirm if the recall has been carried out. Alternatively, if you are carrying out a motor service on a bike within this VIN range, confirm that there are alignment marks to the Annulus Gear and Hub body. 

This is all found in the Dealer Hub> Knowledge Base

Click the button below to access the Check Tool and all related recall documents:

• Checking Tool V2
• Inspection Instructions
• Inspection Form
• Annulus Gear Inspection Campaign

Any questions on VINS or Annulus Gear Recall, please contact Warranty Team

UBCO | Farm Source Trial 

UBCO has now begun a 15 store trial with an UBCO System 2 with Farm Kit in selected Farm Source Stores. The pricing promotion finished on 31st July. 

These bikes will remain on show for Farm Source customers to purchase using their Farm Source Accounts. So far we have started to see orders flow through for 6 dealers which is very positive.

Purchases are made with Farm Source directly to UBCO. From here orders will be sent to the customers closest UBCO dealer for Click & Collect (which enables commission* for that dealer). This enables the dealer to hand the bike over, show the customer how to use the bikes and establish the dealer - customer relationship.

Farm Source options for purchase:

• Gen5 ADV with Farm Kit
• Gen5 ADV with Farm Kit & Realpro Clamp

*Commission includes assembly, Pre-Delivery Inspection (PDI), adding on accessories, and a basic check completed when the vehicle has reached the earlier of 200kms or 10 hours of use. 

How are commissions paid?

• Commissions will appear as credits on your statement
• Payments as a result of credit balances on the claim account can be made on request
• Alternatively, credit balances will be consumed through normal business trading.

For more information contact sales@ubcobikes.com.

UBCO Warranty Process 

This process, along with the related documents, can be found in the UBCO Dealer Hub under Sales/Service/Support > Knowledge Base.

Once you have completed the warranty claim form, if the claim is approved you will receive a confirmation email outlining the next steps. 

Your next steps (which are outlined in the Claim Approved Email) 

• Order parts required for the repair on our B2B Online Ordering Portal.
  • Ensure our Ticket ID is used in the reference/PO field (format: W Ticket ID.
  • When completing the order please do not order other parts/ accessories not related to the warranty claim.
  • When the order is submitted you will receive an order confirmation email.
• Once you have received your order confirmation please reply to the approved claim email with the SO number.
  • This is needed to ensure UBCO credits the parts and labour for this claim.

• Once we receive your email reply with the SO number and as per our Warranty Handbook and Claim Process, UBCO will issue an invoice and credit for the parts and a credit for labour as per our Allocated Repair Times.

This concludes the warranty claim process.

• UBCO will supply and invoice parts at the usual dealer price.
• UBCO will no longer receive or process dealer invoices for payment.
  All invoice/credit transactions will be processed by UBCO.
• Invoice/Credits for parts will appear on your statement and net to zero.
• Credit for warranty labour will appear on your statement.
• Payments as a result of credit balances on the claim account can be made on request.
• Alternatively, credit balances will be consumed through normal business trading.

Any questions about this process please contact your local UBCO Warranty team at warranty@ubcobikes.com.

Dealer Hub - Log in | How to guide 

The UBCO Dealer Hub is an extension of the UBCO website www.ubco.co.nz and has become the home of the latest sales information, brand assets, warranty, technical and service documentation as well as the online support forms.

This login process allows multiple logins per dealer for this Dealer Hub. If you wish to add more people from your organisation please send the following details of the new contact to sales@ubcobikes.com:

• Full name
• Email address
• Contact number

There is a wealth of new content available, and the content will be subject to regular updates, so please familiarise yourself and your team with UBCO Dealer Hub and be sure to check in frequently!

Current Stock on Hand

*We have no stock of WRK for the foreseeable future. 

Batteries: We have a good supply of 3.1 kWh batteries and if you are needing extra batteries please use the B2B portal for all orders.