Kia ora

Welcome to July 2024 edition of UBCO's Low Down. Please share this with your teams.

Technical Updates

App Dealer/Admin Access for IOS

1. iOS update 2.1.1 – All regions iOS

If you have an iPhone, the latest App update introduces some new security features. These will automatically update on your App.

In Security, you can now update the Bike Name. Handy if you own or access multiple bikes.  

We have also introduced a Bluetooth Pairing PIN for improved security. When you pair a new device to your UBCO you will need to enter the PIN.

The update also introduces a Rescue Code. This means if you ever lose your key fob, you can use your Rescue Code to turn on your UBCO.

Note: you need to be the owner of the bike (claim ownership of it in the App) or an admin person to access and use the Security screen.  It uses face ID before allowing you to see or change things. 

1.1. Improved access for servicing – All regions iOS

Approved Dealers and Service Agents can now access extra features with the 'Dealer' role assigned to your App login.  

This enables extra functionality as below:

• Access the Security Screen for any bike without needing to be the owner.

 • Set Name, Bluetooth Pairing PIN, Rescue Code, and clear key fobs.

• Re-verify the VIN if a VMS is swapped from another bike. The app will automatically set the model of the bikes when the VIN is verified now.

Setting VMS Mode (WRK / ADV) can still be done but now only by Dealers / Admins OR if the VIN is verified and the VMS Mode does not match the bike model.

Secret code (UBCO/Dealer/Service Agent only knowledge):

If a customer sets a Bluetooth Pairing PIN on their bike and doesn't tell the dealer what it is, the Dealer can clear it.

• 3 tap and then press-and-hold the left brake while in N wipes the Bluetooth pairing PIN.  

Note: UBCO is loading all known dealer emails into the App back end. If you do not have access to the Dealer Role on iOS please contact support@ubcobikes.com with the email address you use for your App log-in.  

UBCO Nationwide Promotions

All ending July 31st.

UBCO 2X2 - Sys2 Brakes - Farm Kit 
Was $8,849 incl GST ($7,694.78 excl GST) + Freight
8,200.37 incl GST ($7,130.76 excl) + Freight 

UBCO 2X2 -  Sys2 Brakes - Farm Kit & Realpro Clamp
Was $9,420 incl GST ($8,034.78 excl GST)+ Freight
$8,591.10 incl GST ($7,470.52 excl) + Freight 

UBCO 2X2 - Sys2 Brakes with Hunt Kit

Was $9,258.00 incl GST+ Freight
$8,444.38 incl GST + Freight 

UBCO 2X2 Special Edition with Hunt Kit 4 (left in stock) 

Was $10,258.00 incl GST+ Freight
$9,444.36 incl GST + Freight 

UBCO 2X2 - Sys2 Brakes  $7,999 incl GST + Freight 

- Free UBCO Accessories up to the value of RRP $600 incl GST

UBCO 2X2 -  SR Brakes $7,599 incl GST + Freight 

- Free UBCO Accessories up to the value of RRP $600 incl GST 

Orders for these bikes need to go directly to sales@ubcobikes.com. All orders will need to specify colour  and provide a PO/Reference for each order. 

Orders must be emailed to sales@ubcobikes.com before 10pm, 31^st July 2024.

If you have stock on hand, once the online warranty registration is completed via www.ubco.co.nz/pages/register, just forward a copy of the sales agreement to sales@ubcobikes.com. UBCO will then replace accessories given away for each purchase in line with the relevant promotion. 

Digital & Printable POS can be viewed and downloaded here

Digital marketing assets can be found by clicking on the images below.

UBCO | Farm Source Trial Promotion

UBCO has now begun a 15 store trial with an UBCO System 2 with Farm Kit in selected Farm Source Stores. This promotion will run through until July 31st 2024.

These bikes will be on show for Farm Source customers to purchase using their Farm Source Accounts. So far we have started to see orders flow through for 3 dealers which is very positive.

Purchases are made with Farm Source directly to UBCO. From here orders will be sent to the customers closest UBCO dealer for Click & Collect (which enables commission* for that dealer). This enables the dealer to hand the bike over, show the customer how to use the bikes and establish the dealer - customer relationship.

Farm Source options for purchase:

• Gen5 ADV with Farm Kit
• Gen5 ADV with Farm Kit & Realpro Clamp.

*Commission includes assembly, Pre-Delivery Inspection (PDI), adding on accessories, and a basic check completed when the vehicle has reached the earlier of 200kms or 10 hours of use. 

How are commissions paid?

• Commissions will appear as credits on your statement
• Payments as a result of credit balances on the claim account can be made on request
• Alternatively, credit balances will be consumed through normal business trading.

For more information contact sales@ubcobikes.com.

UBCO Warranty Process 

This process, along with the related documents, can be found in the UBCO Dealer Hub under Sales/Service/Support > Knowledge Base.

Once you have completed the warranty claim form, if the claim is approved you will receive a confirmation email outlining the next steps. 

Your next steps (which are outlined in the Claim Approved Email) 

• Order parts required for the repair on our B2B Online Ordering Portal.
  • Ensure our Ticket ID is used in the reference/PO field (format: W Ticket ID.
  • When completing the order please do not order other parts/ accessories not related to the warranty claim.
  • When the order is submitted you will receive an order confirmation email.
• Once you have received your order confirmation please reply to the approved claim email with the SO number.
  • This is needed to ensure UBCO credits the parts and labour for this claim.

• Once we receive your email reply with the SO number and as per our Warranty Handbook and Claim Process, UBCO will issue an invoice and credit for the parts and a credit for labour as per our Allocated Repair Times.

This concludes the warranty claim process.

• UBCO will supply and invoice parts at the usual dealer price.
• UBCO will no longer receive or process dealer invoices for payment.
  All invoice/credit transactions will be processed by UBCO.
• Invoice/Credits for parts will appear on your statement and net to zero.
• Credit for warranty labour will appear on your statement.
• Payments as a result of credit balances on the claim account can be made on request.
• Alternatively, credit balances will be consumed through normal business trading.

Any questions about this process please contact your local UBCO Warranty team at warranty@ubcobikes.com.

Dealer Hub - Log in | How to guide 

The UBCO Dealer Hub is an extension of the UBCO website www.ubco.co.nz and has become the home of the latest sales information, brand assets, warranty, technical and service documentation as well as the online support forms.

In the last month there has been an update on the log in process and we look to (in time) be able to also order from this portal. The ordering piece is currently not live.

This login process allows multiple logins per dealer for this Dealer Hub. If you wish to add more people from your organisation please send the following details of the new contact to sales@ubcobikes.com:

• Full name
• Email address
• contact number.

There is a wealth of new content available, and the content will be subject to regular updates, so please familiarise yourself and your team with UBCO Dealer Hub and be sure to check in frequently!

Current Stock on Hand

*We have no stock of WRK for the foreseeable future. 

Batteries: We have a good supply of 3.1 kWh batteries and if you are needing extra batteries please use the B2B portal for all orders.