Welcome to the November 2024 edition of UBCO's Low Down. Please share this with your team.
Technical Support Update
Workshop rates increase
Diagnosing time
Dash Kit for work bikes upgrade
Warranty Claim Update | Diagnosing labour time now added
Farm Source Trial| In-store trial update
Dealer Hub
How to login guide
Live ticket tracker
Stock on Hand.
Technical Support Update
Workshop rates increase
Starting 1st November, the UBCO Workshop labour rate will be $120 excl. GST.
This is important to note for any jobs approved and sent to UBCO for repair, as this rate applies to all workshop support from 1st November 2024.
Diagnosing times
To help reduce diagnostic time and costs, we request that a technical support request be raised if 45 minutes is spent investigating an issue without identifying a clear solution.
Please use the online Technical Support Form,ensuring it includes clear and concise information about the original customer’s complaint, the testing process completed to date, and all associated findings. The Technical Service team will be notified of the submission, review this information and follow up via email with next steps.
Requests for additional diagnostic time above the approved warranty rates will be assessed on a case-by-case basis, based on the technician write-up and Repair Order (RO) clockings. Claims for extensive diagnostic labour time prior to liaising with UBCO technical support, will not be approved.
Dash Kit for work bikes upgrade
Dealers and Service Agents can now offer a Dash Kit upgrade for customers who own Gen5 Work Bikes.
Find the Dash Kit installation guide for your workshop team here.
Part number ACC-DK-0-001 is available for purchase online through the B2B Portal.
Pricing shown below is for the Kit only. This pricing does not include the labour to fit of 30 minutes which will need to be charged to the customer.
Warranty Claim Form
Diagnosing labour time now added
We have added a new box for recording diagnostic labour time when submitting warranty claims. Please specify the amount of time taken to diagnose the fault. Our team will then review this on a case-by-case basis to consider adding this time to the credited labour, in addition to the 'allocated times' for repair.
The Warranty Claim Form and 'Allocated Repair Times' sheet can be found via the UBCO Dealer Hub here.
Farm Source In-store Trial Update
UBCO continues to work with Farm Source to drive awareness of the 2X2 Sys2 with Farm Kit across New Zealand. Over the next few weeks, there will be changes to the locations where the bikes are available (from the original trial). Click here to see the new stores that will have these bikes.
These bikes will remain on show for customers to purchase using their Farm Source accounts. So far we have started to see orders flow through for 6 dealers which is very positive.
Purchases are made with Farm Source directly to UBCO. From here orders will be sent to the customer's closest UBCO dealer for Click & Collect (which enables commission* for that dealer). This enables the dealer to hand the bike over, show the customer how to use the bikes and establish the dealer - customer relationship.
*Commission includes assembly, Pre-Delivery Inspection (PDI), adding on accessories, and a basic check completed when the vehicle has reached the earlier of 200kms or 10 hours of use.
How are commissions paid?
Commissions will appear as credits on your statement
Payments as a result of credit balances on the claim account can be made on request
Alternatively, credit balances will be consumed through normal business trading.
The UBCO Dealer Hub is an extension of the UBCO website www.ubco.co.nz and has become the home of the latest sales information, brand assets, warranty, technical and service documentation as well as the online support forms.
There is a wealth of new content available, and the content will be subject to regular updates, so please familiarise yourself and your team with UBCO Dealer Hub and be sure to check in frequently!
As UBCO continues to enhance its online support for warranty and support claims submitted, the UBCO Ticket Portal is now available in the Dealer Hub.
The Portal gives you access to view the status of your tickets lodged with UBCO, and provide updates and communication directly on the ticket. This is found in the UBCO Dealer Hub, then follow the 'Ticket Portal' link.
